Work along internship: Communications and User adoption of the Microsoft 365 services

Are you up for a challenge? Help us get our internal communications about the ING Digital Workplace future-proof!

Who are we?

We are Workplace Services (WPS): the department that’s responsible for the delivery of IT-related workplace products and services to 54.000 ING colleagues in 40 countries. Think computers, Wi-Fi, software, telephones, and of course the support for all of these.
 

Role and responsibilities

An important task for Workplace Service is the introduction of new digital workplace tools & features and migrating our services to new, improved versions for all global ING colleagues. We are looking for an intern who can help us set up end user friendly communications for these migrations and introductions.We also help our global colleagues to optimise their way of working with the (Microsoft 365) tools. One way to do this is to create snackable, short content to get their interest.

During your internship you’ll help us create newsletters, online news items on our SharePoint site(s) and other content. You’ll also create emails, write articles for the ING intranet, develop visual aids (such as quick start guides and OnePagers) and you’ll manage our ‘My Workplace community’ on Viva Engage.

Are we looking for you?

We are looking for a communications intern:

• with knowledge about how to set up and manage an online community;

• who knows that structure is as important as content;

• who is creative in finding out and testing new ways to help activate and engage our colleagues;

• who likes to think about the best way to get a message across and who likes to write (and visualise) fun, short and desirable content.

Are you that proactive marketing or communications intern who wants to learn the ropes in a diverse and dynamic setting?  

If so, you will be part of our Workplace Services team for at least six months, starting in November 2024.   

There will be lots of opportunities to try out new ideas! You will help improve our end user communications and make our channels and activities future-proof. Workplace Services is a uniquely pivotal ING department where no day is the same. 

Examples of what you would be doing

• Improve engagement for the My Workplace community on Viva Engage. Stimulate colleagues to use Viva Engage and come up with ideas to make the community grow.  

• Write and create the New Digital Workplace newsletter in which new tools and features are introduced.  

• Create weekly news items for our SharePoint HUB site. This can be in text, video or images. 

• Help develop emails, user instructions, instructive videos and knowledge articles for new tools and services. 

• Delivers user-friendly and aesthetically engaging work. 

• Create design wireframes and prototypes. 

• Share any other ideas on how we could use modern channels to improve our end user communications! 

Your profile

• You are a bachelor or master student in the field of communications, languages, marketing or related studies.

• You live in The Netherlands.

• You know how to write attractive and understandable content about sometimes complicated (technical) topics.

• You have affinity with IT and the latest (cross media) technologies.

• You are independent, ambitious and result driven.

• You are pragmatic, proactive, and you enjoy coming up with new ideas.

• You work in an accurate and structured manner.

• You are an enthusiastic team player.

• You have a strong knowledge and experience with InDesign and Illustrator.

• You are fluent in English. Dutch and or French is a pre.

What we offer

• A 32-hours per week internship for five to six months.

• You will be part of a small enthusiastic and dedicated team.

• A dynamic, international environment where you can learn at a fast pace.

• A great chance to develop yourself as an online community manager and adoption expert and learn about internal communications at a high level.

• Internship allowance and travel compensation

About our internships

Every year, more than 500 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.