Account Manager Corporate Clients, Client Loyalty Team

You will work within the Client Services Netherlands department in Amsterdam. The department consists of approximately 60 employees. Client Services acts as a center of expertise for Corporate Clients and Non-Banking Financial Institutions using ING's most complex banking products and services.

The Team

Within Client Services, we work in self-steering teams consisting of 7-9 employees. The teams are jointly responsible for client requests and KPI’s. Each team has the autonomy, within certain frameworks, to organize how targets are realized. The management is mainly facilitating and guiding. The goal is to create an organization that is able to respond quickly and proactively to internal and external (market) changes and to continuously improve the service to customers. Personal responsibility, initiative and giving feedback are essential elements in this.

Working at Client Services Netherlands means working in a dynamic environment that is constantly evolving. We are very ambitious, but we also find it very important that we work together in a pleasant and informal way and that everyone gets the opportunity to get the best out of themselves.

What will you do

You will work in a self-steering team and together with your team members you will be responsible for the operational servicing of a client portfolio of Corporate Clients and Non-Banking Financial Institutions. For the largest clients, you will work closely with a Transaction Sales Account Manager. Clients who are not assigned a dedicated Account Manager will be fully served in the CLT. You will ensure that you provide high quality service to clients and proactively identify operational and commercial opportunities towards the client and stakeholders. In your work, the customer is always central; your focus is to provide the highest quality service to customers, continuously improve our processes and continuously improve service to the demanding and complex customers you work for. For multiple clients, you are SPOC, the central point of contact for clients across all countries. This involves keeping an overview of clients service requests and being the point of contact for escalations.

How to succeed
You are a motivated Account Manager who is focused on serving customers in the best possible way. In providing premium service you strive for the highest level of customer satisfaction and you respond to the wishes and needs of the customer. As SPOC of certain clients, you identify (commercial) opportunities, think along with the customer and proactively make service reviews to serve the customer even better. You are a real team player and you get energy from working together and you have a flexible work ethic. You are proactive in your actions, creative in your solutions, result-oriented and is always searching for continuous improvements. You are a good discussion partner for clients and stakeholders.

In addition, you have:

• A completed HBO or WO degree, with preferably at least 1-3 years of relevant work experience;

• Preferably experience serving Domestic and Commercial Banking customers in the banking field;

• Affinity with Payments & Cash management;

• Knowledge of and experience with banking products, processes, payment channels and systems;

• Preferably experience working in self-steering teams.

• You can also communicate excellently in the Dutch and English language (verbal and written)

Development and growth
At ING, we realize that in order to achieve qualitative growth, we must always ensure that we have the best people in the right place. That is why we invest a lot in your personal development and career opportunities. We do expect you to take the initiative and always keep up to date with the latest developments in your field.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.