DAP Customer Success Communications Intern

ING Analytics / APDP Tribe / DAP Customer Success Communications Intern 

ING Analytics is responsible for realising ING’s vision to become a data driven organisation, by supporting all four enabling priorities which are to provide our customers with seamless digital services, to use scalable Tech & Operations, to keep our customers’ money and data safe and secure, and to unlock our peoples’ full potential.  

The team

Analytics Platforms and Data Products’ DAP Customer Success Team: 

DAP Customer Success (CS) is the bridge between the APDP (Analytics Platforms and Data Products) Tribe and our internal customers. Through our Data Analytics Platform (DAP Next) we enable ING to bring use cases from sand box to gold mine on our platforms. We keep the customer at heart and bring the customer’s voice back to the tribe.  

Roles and responsibilities

As ING’s analytics products and capabilities grow across our global entities, we need to communicate effectively with our customers over various internal channels. We are looking for a Communication intern to work closely with ING Analytics' DAP Customer Success Team. 

What tasks will you be doing?  

• Collaborate on developing and implementing our customer communication plan. 

• Create and distribute online content (articles, videos, podcasts, posts, newsletters) via multiple internal communication channels. 

• Update and manage our internal web presence for a seamless experience. 

• Assist with customer touchpoints and CX projects, including customer journey mapping, feedback metrics, and live sessions. 

• Design graphics for presentation decks, product marketing, videos, and events (posters). 

• Track and analyze performance metrics from communication channels and report findings. 

• Collaborate with team members across the APDP tribe (project managers, UX designers, researchers, data scientists, engineers) to manage content. 

• Support the tribe with ad hoc communications. 

• Align communication efforts with the ING Analytics team. 

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Qualifications / experience required: 

• Completion of the last year of your bachelor’s or preferably master’s studies in Corporate Communication, Marketing, or a relevant field. 

• Capable content writer (portfolio of work is a strong advantage). 

• Capable content creator for videos (portfolio or example is a strong advantage). 

• Familiar with podcasts/video editing and relevant tools. 

• Creative, structured, proactive, and eager to propose new ideas. 

• Eager to learn, diligent, and result-driven (“get things done” mentality). 

• Possess graphic design skills (portfolio of work is a strong advantage). 

• Excellent English language skills, both verbal and written. 

• Familiar with social media platforms (LinkedIn, YouTube) and business applications (Outlook, Teams). 

• Interest in Advanced Analytics, AI, and Big Data is an advantage. Experience with Google Cloud Platform is a plus. 

Preliminary requirements:  

• Applicants will need to be registered as a student with an educational institution for the entire duration of the internship 

• Please note: to do an internship at ING, you must be either an EU national or a non-EU national enrolled in an educational institution in the Netherlands 

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll also benefit from:

• Internship allowance of 700 EUR based on a 36 hours work week

• Your own work laptop

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Mentorship in a multicultural work environment with global colleagues

• Opportunities to learn and develop communication skills in advanced analytics and AI

• Tribe days, experimentation weeks, and fun activities that bring us together

During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Questions?

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.