Head of Lending Small Business & Business Intermediaries

Complete mastery of the Dutch language is a strict requirement

Head of Lending Small Business & Business Intermediaries

We are looking for a Lead Lending for Small Business & Business Intermediaries, and become part of the Leadership Team Easy Banking, an ambitious team, responsible for the sales to Self-Employed & Micro (SEM) businesses and business intermediaries such as financial advisors, accountants and bookkeepers. The department is structured along the 6 areas: Marketing, Digital sales for fee products, Digital sales for loan products, Digitization & CX, Population management and Remote Advice.

Do you have a passion for entrepreneurs and the business segment? Do you have a strong commercial mindset? Do you enjoy building, creating and walking off the beaten path? And, last but not least, will you not stop until you have reached your goal? Then keep on reading! Because this might just be the perfect job for you.

What you are going to do

In this role you will be responsible the sales of lending products, like term loans, overdrafts and financial lease, towards small business and in collaboration with business intermediaries. You make it possible for small business owners in The Netherlands to grow and manage their business with the help of business credit. You will be leading 3 teams of 13 FTE in total split towards Digital Sales (5 FTE), Remote Sales (3 FTE) and Business Intermediaries (5 FTE).

To be successful in this role it is important to provide strategic direction, have a strong focus on commercial performance and manage the stakeholder field throughout the entire DBNL organization.

You will be working on different topics like:

• Sales performance: You manage the quantity and quality of sales leads and sales conversion per channel. You are data driven and eager to dive into details to improve the micro conversions. For the sales performance you closely collaborate with the product departments (Business Lending and Lease) and the Remote Advice sales teams.

• Digital sales: You have strong customer and data driven mindset towards customer journeys and their digital sales funnels.  Together with the team you constantly improve the performance marketing, looking into things like campaigns performance SEA, SEO and CTR.  Hence, attracting traffic to the ING Business website (organic/paid), provide relevant content and facilitate orientation towards application journeys.

• Strategy & Business development: Further build the ‘Easy Banking’ lending proposition whereby a suitable offering needs to meet the needs of Self-Employed and Micro companies. Not only creating a strategic answer on the rise of non-traditional competitors, but the actual execution as well.

• Business Intermediary: You take the lead in the development of the business intermediary proposition, the relationship management towards key intermediary chains and other relevant market parties. In addition, you take a leading role to fully utilize the sales potential of the new intermediary service model.

• Represent the Self-Employed and Micro clients: You speak up and represent small business in a wide range of stakeholders discussions including pricing and credit risk.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Please note that complete mastery of the Dutch language is a strict requirement.