IT Area Lead Pricing & Billing

Who we are:

As Tech ING Netherlands, we drive sustainable progress for all powered by technology.

Our purpose is to serve our customers in the best possible way. We want to offer the most effortless and relevant banking experience in the Netherlands. Banking experiences that make it easier for anyone to pay, plan, reach their goals in life and in business, expand their businesses,  and withstand the unexpected.

The Tech organization consists of more than 2,000 talented engineers, who are working together across geographies (Netherlands, Romania, Poland, India, Philippines, Turkey) to deliver and own best in class services and applications for our customers.

Within Tech Netherlands, there are the domains: Products, Omni Channel, Payments, Cash & Cards, Core banking & Advisory, Customer & Data.

CISO and Architecture are also key part of the MT Tech Netherlands. Each of these domains is headed by an IT Lead (300-400FTE). IT Area leads are hierarchically responsible to lead the chapter leads and engineers within the area.

The Role:

We are looking for an IT Area Lead, with talent and enthusiasm, to lead the way in our journey towards excellence for Pricing and Billing IT Area working with corresponding business domain in Daily Banking and Digital First Tribe. The IT Area Lead will be contributing to define and implement the IT strategy for his/her own IT Area in line with the bank's IT strategy (Horizon 28). He/she will be mainly managing and coordinating ING Tech functions will be responsible for enhancement, stability, maturity, security, risk, availability and operations of the platforms and applications. 

Next to People Management, Delivery, IT Custodianship, Financial Management and adherence to IT Processes, the IT Area Lead will take responsibility for the overarching development, architecture implementation and way of working in the Pricing and Billing area.

You will be part of the ING Tech NL/Products Management Team.

Your key responsibilities:

• People Management: install a high performing culture by fostering growth and craftmanship of your team and building/safeguarding knowledge in your area.
• IT Custodianship: of our strategic Pricing and Billing application suite. Manage IT Risk and Security on these assets and ensure reliable operation of the IT Assets by nurturing a ‘zero outage’ culture.
• Predictable Delivery: software delivery in your area, live up to our promises with respect to quality and timelines.
• Stakeholder Management: managing stakeholders both within the area (Pricing and Billing) and outside.

• Technical Leadership:  focus on improvement of Tech landscape in your area in order to achieve both quality and efficiency as well as eliminating waste and continuous improvement as a service provider.

• Financial Management: Proper budget control including Staff costs, IT Expenses and Infra costs.
• Staffing: Define optimal staffing strategy for your area, in line with the Tech NL sourcing strategy. Hiring, growing and retaining great engineers.
• Vendor Management: managing vendor is key to this area as the vendor application is critical for fee income for ING.
• Governance and WoW: standardization and improvement of IT, Finance, Risk and Governance and/or Processes in your area.

Your work environment

You will work in the dynamic and challenging environment of Tech NL – Pricing and Billing area.

This IT Area is delivering global Pricing and Billing platform (EPOS) which is being used in multiple countries. EPOS is the core platform responsible for providing Catalogue, Rate and Fee details for our consumers, which is then is used by millions of our customers and businesses for various Pricing and Billing solutions in multiple countries. This is enabled by providing robust, scalable and adaptive global IT solutions.

The IT area has a good balanced set of engineers and is currently in the middle of improving & standardizing the end-to-end delivery process, whilst delivering for multiple interesting use-cases for the Products area and remaining a safe & compliant bank.

IT Area comprise around 40 engineers working across the Netherlands, ING's Tech Hubs and with our strategic partners in India. New IT Area Lead will be responsible for creating a balanced team of internals/externals with a good Dreyfus maturity distribution.

The Role (Desired skills & Experience):

• Master of Science in Computer Science or an equivalent field is desired.
• Experienced IT leader with 5+ years of experience in an IT management role.
• Prior leadership experience or existing ITAL experience is a plus.
• You have a strong hand at architecture with knowledge of DevSecOps.
• Experience in managing (SoX) critical applications is a plus.
• Pricing and Billing prior knowledge/experience is an asset

Competencies

• IT implementation: you have a passion for implementing, configuring and optimizing IT systems and services. 
• You love technology and naturally stay up-to-date on relevant new developments.
• Drive engagement: you are inspiring, create energy and passion to motivate people.
• Communication: you possess excellent verbal and written communication and presentation skills.
• Manage Complexity: You have excellent problem-solving and analytical skills, you can navigate in complex sometimes contradictory information to effectively solve problems.  Your management is based on facts and data (both in day-to-day management and in determining strategic direction).
• Stakeholder Engagement: experience in navigating in an international organization, able to deal with multiple management lines (functional as well as hierarchical) and many different stakeholders.
• Develop Talent: experience in getting the best out of people and developing talent when working with multiple cultures at the same time.
• Experience with strategic assignments and major changes.
• Drive Results: You achieve optimum results by empowering teams and giving them responsibility, at the same time challenging poor results or outcomes.
• Excellent verbal and written communication and presentation skills

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.html
 

The benefits of working with us at ING include:

• 24-27 vacation days depending on contract.
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster
• Having fun in an open and honest working environment

About ING

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.