IT Engineer

ING is looking for a Credit Risk Business DevOps IT Engineer 

We are looking for an IT Engineer to become part of the Operations & Lifecycle Management Chapter within TECH / Group Services / Risk to be working in the Vortex Business Operations squad within the Tribe Credit Risk.

How are we organized?

Within COO Risk, the purpose of the Tribe Credit Risk is to deliver phenomenal insights to ensure ING provides the right Credit products. To do so, we deliver accurate data timely while improving our Credit Risk processes and our IT landscape while remaining regulatory and IT Risk compliant.

One of the squads within the area of Credit Risk is Vortex Business Operations. Vortex supports credit risk processes in ING and provides direct access to credit risk data. Vortex is an inhouse developed business application, developed using the multiple technologies being PL/SQL, Java, IBM MQ, XFB and Perl running on a Linux platform. It provides access to end users via web frontend solutions hosted on IBM WebSphere, next to Credit Risk Reporting using Cognos BIaaS solutions.

All the squads in the tribe are partially located in Amsterdam and partially in Pune, India.

Travelling abroad might be part of the job.

The Business Operations Engineer Role

As part of this Business Operations team, the IT Engineer ensures the operational stability, integrity, availability of in-house operated applications (incl. interfaces).

The IT Engineer actively participates in the SCRUM events and monitors, manages, tests, deploys and operates one or more applications (complying to the Statement of Service), noting the detailed technical behavior and performance across all aspects of the application to proactively identify and prevent operational problems. You continuously improve the automation of deployment and operations tools and activities. You manage the compliance to operational risk policies by safeguarding the Definition of Done for each release.

Who are you?

You are a driven IT Engineer with excellent analytical skills. You understand the complete stack from business application to hardware. You understand the detailed workflow of the application, expected transactional volumes, the detailed technical behavior of application servers and databases and the importance of maintaining a high security profile, safeguarding the Confidentiality, Integrity and Availability of ING data and information assets.

You have very good social and communication skills. You feel a personal responsibility for the quality of your application and its reliability, and you work together with your colleagues across your domain. You have a have a 'no nonsense' getting-things-done mentality.

Your focus

• Daily Operations
  • Support production processing of applications and components
  • Incident coordination: provide 1st and 2nd line support, i.e. resolve incidents and interact with other teams as needed
  • Service management (ITIL), post mortem coordination across teams
• Capacity and Performance
  • Ensure that the system capacity meets current and future business requirements in a cost-effective manner, proactively modelling trends and comparing with planned capacity changes for the future
  • Identify and resolve problems both as a result of incidents pro-actively
  • Configure and implement Monitoring Tooling to enable 24x7 monitoring of the entire technology stack using appropriate Event Alerts
• Configuration, Release and Change
  • Manage configuration administration
  • Coordinate release and test planning with multiple Development squads
  • Configure acceptance environments and perform integration test of combined releases by executing regression tests
  • Perform release stability validations by executing deployment and rollback scripts in the Acceptance and Production environment
  • Determine impact of ING Infra changes and takes appropriate actions
  • Specify acceptance criteria based on the application’s Statement of Service
  • Play an active role in the Continuous Delivery process to improve the time-to-market delivery for quickly adding business value by delivering the teams business-solutions. This includes automation of testing.
• Security and Risk
  • Perform Risk Analysis for reported security events,
  • Audit and verify granted user access (SOLL/IST) resulting in adjusted user access
  • Monitor that system security complies to ING standards and policies (IT RISK)
  • Collect and register auditable evidence material that complies with Key Controls as defined in ING IT Minimum Standards in appropriate tools and ensures that it remains up to date

Your profile

• Team player

• Pro-active and hands-on attitude, learns quick
• Educated and capable to understand elaborate English security policy documents
• Able to keep oversight of complex processes in a constantly changing environment, and/but deliver results
• Strong "business sense": you have strong analytical skills and are willing to learn and understand business requests. Doing so, you develop new insights and drive towards actionable results
• You communicate and align with a wide array of global stakeholders in a natural way. You can peel down technical problems and explain root causes and work-around instructions to the business
• Experience with monitoring and/or debugging and/or performance tuning of applications (Oracle/OEM, ELK stack, Prometheus)
• Stand-by outside business hours (evenings and weekends) can be part of the job
• Good knowledge of relational databases (Oracle, PL/SQL) with the ability to apply it in the context of IT operations
• Ability to understand programming and scripting languages (PL/SQL, Java, Python, Perl, shell scripting)
• Good knowledge of Operating System (Linux RHEL, Windows Server) fundamentals with the ability to apply it in the context of IT operations
• Working experience with Azure DevOps, and CI/CD tooling like Ansible and ServiceNow
• Fluent in English
• Bachelor or Master’s degree
• Understanding of, or at least interested in learning the following:
  • Deployment processes in CDaaS and cloud environments (Azure DevOps)
  • IT Security

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.