IT Service Coordinator (Engineer)

The team

With the Banking Technology you will work in the Global Data Sevices department, delivering data services for ING worldwide.

Roles and responsibilities

We're looking for a colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals.

You as Service Coordinator will be responsible for overseeing customer needs in a global environment. This involves creating and implementing a customer interaction plan, answering customer questions, and resolving issues and impediments for the squad. You are working closely with the service manager to deliver global data services, ensuring the service levels are met and reporting regularly on them. Next to that you are guiding with our squads to manage the IT Risk of our IT landscape and helping them in regards to ITIL and Agile practices.

Your essential duties and responsibilities

• Creating and implementing customer interaction plan
• Answers customer questions
• Resolving issues and impediments
• Deliver the global services and ensuring service levels are met
• Regular reporting on service levels
• Manage IT Risk of the IT Landscape
• Coach the squads in Agile and ITIL methodologies 

How to succeed

• Demonstrates excellent interpersonal skills
• Possesses detailed knowledge of company goals, products, and services
• Exhibits strong organizational skills
• Exhibits ability to think creatively and analytically
• Is capable of remaining patient and calm when dealing challenging situations
• Works well with a team, but able to work independent as well
• Can conduct independent research
• Maintains professional but friendly and outgoing demeanor
• Demonstrates strong problem-solving skills
• Possesses strong persuasive skills
• Is able to multi-task effectively
• Excellent verbal and written communication skills
• Demonstrates continuous improvement mindset
• Exhibits strong Agile knowledge
• Has strong working experience with ITIL

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile, so new ideas come to life faster

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.