Junior Ops Engineer - Global Master Control Room

As an Ops Engineer at our Global Master Control Room, you are the Extra Pair of Eyes (24/7), ensuring all our IT services are available for our customers and internal users. You will be working from our office in Rotterdam (or hybrid). This position includes night shifts, late shifts, and weekend duties.

• Incident Management: As an Ops Engineer, you will be responsible for ensuring incidents are picked up in time and dispatched to the responsible teams. You will be in contact with various teams working globally, as ING serves customers and internal users worldwide. You will identify and analyze problems and take the lead in solving incidents. You continuously strive to improve yourself and your colleagues in the DevOps way of working.
• Infrastructure Services: You have a broad and diverse set of competencies that allow you to operate, maintain, and test standardized and highly automated infrastructure services. You aim to automate as much of the operating and maintenance work as possible.

The team

As a member of the Business Excellence team under the tribe of Strategy & Enablement, you will work in a multidisciplinary team across functional squads. The team includes members working from the Netherlands and Poland.

Roles and responsibilities

Your role in the team will be solving incidents (as first time fix) and if you can solve the incident by yourself you will dispatch the incident to the correct solving team (as first time right). If no first time fix or first time right is possible, analyse the incident why this was not possible and update the knowledge database for future incidents.

• Infrastructure Maintenance: Ensure consumable standardized infrastructure services are resilient, high quality, highly automated, and up-to-date. Automate all repetitive or error-prone operational activities.
• Incident Analysis: Deliver structural solutions and support consumers in using standardized infrastructure services.
• DevOps Practices: Implement user stories from the backlog, participate in DevOps rituals, and continuously improve yourself, your squad, and the service.
• Root Cause Analysis: Identify service improvements, actively seek feedback and coaching, and provide feedback to squad members to avoid waste.
• Collaboration: Understand services end-to-end and work closely with team members

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

To succeed in the Ops Engineer Global Master Control Room role, you should:

• Stay curious and keep learning.
• Take on responsibility.
• Maintain high-quality infrastructure services.
• Analyze incidents and align with DevOps squads.
• Apply and improve DevOps practices.
• Conduct root cause analysis.
• Collaborate within and across squad.

Requirements:

• Technical Knowledge: Have a broad understanding of technologies and consumer needs. Understand the impact of different factors on the performance and capacity of services, and the technical implications of Security and Risk principles.
• Consumer Context: Know the value-add of your service to the consumer.
• Coding/Scripting Expertise: Have working knowledge of configuration tools, experience with virtualization environments and tools (e.g., VMware, cloud forms), and performance and capacity monitoring tooling and practices.
• Agile and DevOps Practices: Understand the Scrum methodology (e.g., backlog and sprint planning, review and marketplace), and have a mindset of continuous improvement of the service and way of working.
• DevOps Way of Working: Be familiar with continuous delivery, cross-functional team setups, and development of cross-skilled squad members.
• Competencies and Behaviors: Have an openness and willingness to try new ways of working and technologies, an end-to-end ownership mindset, and be a strong team player who takes responsibility. Be independent and autonomous in completing tasks, reflect upon behaviors and performance to proactively identify improvement areas, and be a strong problem solver to structure and improve complex situations. Additionally, coach others to help their individual development.

Education and Background:

• Professional and intellectual IT-ability, at least a bachelor’s degree.
• Certifications and/or proven proficiency in one or more programming/scripting languages.
• Excellent command of spoken and written English.
• Knowledge of public (and private) Cloud

Stand-by shifts

Business critical systems, such as client processes, payment processes, software applications and websites, require a 24/7 accessibility and availability of several (groups) of employees to act quickly during unforeseen circumstances, such as calamities or incidents. For these (groups) of employees ING have set up a Stand-by regulation. To compensate for the inconvenience of being available at this time, a Stand-by compensation is awarded.
 

• If you are designated by your lead for stand-by shifts to be available for incidents outside of your regular working hours, a Stand-by compensation is awarded.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at Benefits in the Netherlands  

The benefits of working with us at ING include:

• A base salary in scale 8 (€ 3.172 - € 5.250, gross per month based on 36 hours) A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

Stand-by shifts

Business critical systems, such as client processes, payment processes, software applications and websites, require a 24/7 accessibility and availability of several (groups) of employees to act quickly during unforeseen circumstances, such as calamities or incidents. For these (groups) of employees ING have set up a Stand-by regulation. To compensate for the inconvenience of being available at this time, a Stand-by compensation is awarded.
 

• If you are designated by your lead for stand-by shifts to be available for incidents outside of your regular working hours, a Stand-by compensation is awarded.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.