Junior Process Expert

Do you get excited about running process improvement initiatives with tangible impact and applying the process management expertise to support ING in achieving its strategy? Are you interested in setting the global process standards and raise the process capabilities of the ING’s bank-wide process management community? Do you enjoy coaching your colleagues and helping them increase their knowledge and expertise? Then read on!

Organizational Context:

With its “Making the Difference” strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements and digitalization. ING’s future aim is to be the next generation digital bank, that provides a customer experience that is clear, convenient and consistent across borders. As part of the Global Transformation Experts, the Global Process Management (GPM) team enables execution of the “Making the Difference” strategy.

What the Global Process Management team does:

The GPM team brings value by enabling easy, uniform and digital processes. We do so by setting global standards and designs, executing and implementing process improvements (full EDMM scope - eliminate, digitize, move and manage) as well as increasing the process craftmanship across ING. We are an international smart and ambitious team of 75 people coming from different backgrounds, who are driven to make impact for ING while having lots of fun on the job. Four GPM teams are based in Amsterdam and one team is based in ING Hubs, all teams have the same scope and backlog.

Examples of recent projects:

• Consumer Loans Applications: Designing a new digital process to offer a loan to a New-to-Bank customer without offering a current account.
• Wholesale operations: Optimization of organizational setup across Europe in line with the Client Services Operating model. Eliminating non value added activities, outsourcing tasks to a 3rd party.
• Designing Global process for Business Banking Lending and Mortgage processes as reference models bank-wide to speed up digitalization
• Eliminating the postal flows being used in back-office processes to reduce both environmental and process costs.

Your role

Core responsibility - Executing and implementing projects
You will carry out and coordinate projects across all ING countries, functions or domains in a multidisciplinary project team to improve end-to-end processes. You act within all layers of the organization, from operations to management. In executing assignments, you connect to the expertise in COO network on sourcing, analytics, business controls and risks to maximize the value you can bring.

Setting global standards & design
You will be involved in developing standards for wide scale adoption. Together with expert leads and/ or other process experts across ING you will work out specific topics such as Digitalization, Process leadership, Operational management, where you align on standardized approach /conventions /definitions /metrics, which will be adopted in process management across all ING countries.

Increasing process capabilities
You will contribute to increase process craftmanship across ING via:

• the Process academy - providing process related trainings, coaching junior experts and
• the Process community - stimulating a process management & improvement mindset throughout ING by sharing best practices, success stories and benefits of process management.   

Skills needed:

We look for enthusiastic team player who combines strong analytical skills with excellent change management skills and can demonstrate following things:

• Prioritization and planning skills
• Strong analytical and problem-solving skills, numerical insight, ability to think out new solutions (“outside of the box”); rigor in fact base / data analysis
• Quickly create the right structure in problems, perform analyzes and select the right root causes and solutions
• Strong willingness and ambition to drive process and cultural change; ability to challenge authority and speak up
• Strong interpersonal, communication and relationship management skills for interactions with management and operational staff
• High level of pro-activeness and initiative
• Strong execution capabilities and delivery of results
• Perseverance and focus on impact
• Can-do attitude; you are able to see ways forwards where others don’t 

Background and working experience:

• An excellent academic background (master's degree)
• Up to 2 year of relevant working experience (process design, measurement and improvement, working with process frameworks and standards, working in a global organization)

Rewards and benefits

 We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

•  A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

• Work Agile, so new ideas come to life faster 

Do you recognize yourself in this profile? Then apply now! We would like to receive your CV and motivation letter in one document. We only accept applications with a CV and motivation letter.