Operations engineer Pega Platform

The Team
Banking has changed dramatically over the past years. With ING’s Think Forward Strategy, we are committed to create the best and differentiating customer experience.
 
Due to a dynamic market, ING has a greater demand for digitalization with more process automation and more reuse, therefore our role as a global platform is crucial to accelerate this view as we are at the core of process automation.

We are looking for an operations engineer to support our platform as a service on the Azure Cloud environment.

Roles and responsbilities

• Ensure our platform is compliant by following internal and regulatory guidelines. This includes things like:
  • Writing in control statements
  • Providing risk evidencing
  • Participate in SOX testing
  • Performing detailed risk assessments
  • Monitoring DORA compliancy
• Execute and improve incident and service management.
• Set up and improve our platform infrastructure on public cloud (Azure).
• Work on pipeline automation for our consumers.

How to succeed

• Strong knowledge and experience on IT Operations in a highly available, secure, and complex environment.
• Experience with setting up and improving incident and service management.
• Experience of working in financial organizations / highly regulated environments, dealing with requirements from Enterprise Architecture, Information Security and Risk.
• Knowledge and experience in IT Risk evidencing, SOX testing and DORA regulations.
• Extensive knowledge on Public Cloud (Azure Cloud).
• Experience in observability tools as ELK, Prometheus, Grafana.
• Experience with tools as Azure DevOps, K8s, Terraform.
• Knowledge on RDBMS, preferably Oracle and PostgreSQL.
• Experience in Pega is a plus.

• Excellent written and verbal communication skills – ability to explain technical solutions to both technical and non-technical audiences.
• You are customer-focused, communicative and enjoy working as part of a team.

• Strong analytical thinking and excellent problem-solving skills
• Strong resilient, constructive, collaborative and continuous improvement mindset
• Self-motivated and ability to prioritize and delegate to achieve exceptional outcomes.
• Ability to network and be aware of changes within the global industry and profession.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues