OPS engineer Customer Data

We are looking for an OPS engineer with modern day engineering skills and competences like an eye for innovation, creativity, attention for details and communication.

The opportunity

This position is within the he Customer Data Area at ING Bank NL. The products and services of Customer Data are essential for the everyday financial needs of our customers.

Without access to data our customers can't perform a transaction on their (current) account, close a mortgage or get a business loan for instance. To ensure our customers are in control, we also enable a smooth administration of their personal data (name, address, etc) and the roles and mandates. We do so for businesses and private individuals. We are responsible for the development of the web features for offering best in-class digital experience to our customers. 

Within Customer Data our teams are responsible for all digital flows to manage customer data via self-service or via assisted services. Therefore, one can truly state: the products and services from the Customer Data are at the oxygen of all customer interactions with the bank.

Role & Responibilities

As Ops Engineer, you will have a key role in ensuring that everything we do has quality, stability by keeping compliance in mind. You are responsible for day-to-day activities that range from active involvement in the delivery pipeline, test automation, LCM of servers, monitoring, involve in standby, test execution for different test levels, defect management, incident and change management, test strategy, automated deployments and supporting the application in the production environment.

• Participate in user story refinement, ask all the “but what if” questions, propagate example mapping and ensure adequate acceptance criteria are defined (functional as well as non-functional)
• Enforcing compliance with Definition of Read and Definition of Done
• Full test automation of functional tests and regression tests and manual testing when and where required, supporting Disaster Recovery Tests and Security Penetration Testing
• Monitoring the health of our application, using tools like Kibana and Grafana
• Ensuring compliancy by keep our application compliance with IT risk policies and maintaining access matrix (RBAC)
• Supporting the application through ITIL processes, among which Incident, Problem and Change Management
• Managing and improving the Deployment Pipeline and embedding quality controls as part of it
• Life Cycle Management of servers; provisioning, patching, maintaining and decommissioning

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

We are looking for you in case:

• Bachelor or master’s degree in engineering
• You want to make a difference for ING and its customers
• You can help our area through your experience, knowledge and skills and your tireless efforts to improve yourself
• You improve other engineers by sharing your knowledge and skills proactively
• Challenging the status quo by improving, simplifying, automating and being the example is part of your DNA
• Technology, tools and process knowledge
  • ITIL knowledge (Incident, Problem and Change Management)
  • Experience of CI/CD practice as well as Azure Pipeline
  • Agile team experience with SCRUM
  • Java understanding, but not coding.
  • PowerShell scripting ability
  • Linux Knowledge

What we have to offer to you

A job from 36 to 40 hours and a unique offer that fits in with the times of today. We consider your home situation and your ambitions and help you to balance work and private life. Discover yourself our employment conditions.

To give you an idea, we will tell you about the benefits of working at ING:

• A salary tailored to your qualities and experience
• Flexible working hours and the possibility to work at home
• Reimbursement for travel expenses
• 24 vacation days with a 36-hour working week. If you work 40 hours a week, you will receive 27 vacation days
• Pension scheme
• 13th month salary
• Individual Savings Contribution comprising of 3.5% of your gross annual salary
• 8% holiday payment
• Personal growth and challenging work with endless possibilities to realize your ambitions
• An informal working environment with innovative colleagues who strive for the very best
• Progressive way of working according to the Agile method, so that new ideas come

Questions? 
Contact Stella Draskóczy in our TECH recruitment team stella.draskoczy@ing.com for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button. 

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.