Personal Assistant to Head of Collections NL

Within Collections, we aim to make the difference by being our customers’ partner in times of financial difficulty. The objective for Collections is to provide customers with financial problems a sustainable solution for their financial problems, thereby servicing customers and reducing losses for the bank.

The team

Our Tribe consist of both a delivery team as well as a Supercircle, making it an exciting place to work both close to the execution of our innovations and journey’s for our customers but also close to the colleagues that actually help customers resolve their financial difficulties. So if you like to work in an environment with high impact on both our customers but also for ING, this is the place to be!

Your responsibilities

• Provide comprehensive support to the Tribe Lead, including schedule management, organising meetings.
• Taking care of the administrative handling of new staff/transfers/leavers, expense management.
• Drafting correspondence and maintaining effective communication channels, including creating internal/external stakeholder communications.
• Assist in the execution of special projects, from research and planning to execution and follow-up.
• Plan and coordinate (corporate) events, managing logistics and liaising with internal/external stakeholders.
• Organise and maintain confidential files, documents and databases, ensuring accessibility and security.
• Coordinate office services, such as IT/helpdesk, personnel etc.
• Maintain positive relationships with stakeholders, clients and colleagues, representing Collections in a professional manner.
• Address and resolve issues effectively, exercising sound judgement and discretion in decision making.
• Provide ad hoc support as required for unforeseen tasks outside the normal scope.

How to succeed

Are you a highly organized and detail-oriented professional? You have exceptional organizational skills, strong written and verbal communication, and the ability to handle confidential information with integrity.

You are proactive in problem-solving and can adapt well to changing priorities. You work effectively both independently and as part of a team, are creative in finding solutions, and manage your time efficiently to meet deadlines.

About you:

• Current residency in the Netherlands and fluent in Dutch and English (written as well as spoken).
• + 3-5 years of experience as an personal  assistant or in a similar role.
• Proven track record of successfully managing complex calendars, travel arrangements, and administrative tasks.
• Experience in project management, event planning, and stakeholder relationship management.
• Proficient use of strategic communication tools, including the preparation of presentations, reports and visuals.
• Familiarity with office software and productivity tools, such as Microsoft Office and project management software.
• The ability & willingness to work in/travel to both Amsterdam & Leeuwarden (base location to be defined based on candidate residential location).

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include: 

• An excellent base salary in scale 7 (€ 2,712 - € 4,541 gross per month based on 36 hours).
• The salary is tailored to your qualities and experience.
• 32 - 36 hour workweek.
• Individual leave: 24+2 individual holiday days based on 36 hr workweek.
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid).
• 13th month salary.
• 8% Holiday payment.
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary.
• Mobility card.
• Attractive pension scheme.
• Hybrid working, minimum of 2 days a week onsite.

Interested?

Apply directly online. Send your CV and motivation. We look forward to your application.

Procedure and closing date

The closing date for this vacancy is March 24, 2025. After this date, we will carefully consider applications and make a selection. Please note that it may take some time before we respond to your application and inform you about the next steps in the procedure. Then you will hear whether you will be invited for a first interview. The full procedure consists of two interview. 

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.