Product Manager/Sr. Product Manager, Working Capital Solutions (WCS)

Transaction Services (TS) is one of ING Wholesale Banking (WB) core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products.

Product Management (PM) Trade is a newly created department within WB TS. The purpose of the PM Trade team is to unlock existing business potential and activate new client/market opportunities. The focus is on executing a strong commercial strategy aiming at stable and sustainable income flows. The Product Management Trade team makes a difference for our clients by creating and offering best-in-class and fit-for-purpose products and services while continuously improving our existing proposition as well as developing new products for our client base.

As a PM within PM Trade, you will be part of the Working Capital Solutions (WCS) product management team, which is responsible for the commercial performance of the WCS products: Receivables Finance and Supply Chain Finance. The team is responsible for optimizing the commercial performance of the product suite and formulating a long-term view on how we evolve our product proposition to remain relevant to our clients in a highly competitive environment. That means taking market developments (informed by the sales organization and external input) and translating those into concrete requirements for product development and enhancements, as well as formulating a view on how the organization will commercialize and deliver the enhanced product proposition.

As a Product Manager WCS

• You report to the Head of Trade

• You focus on commercial management, product management and marketing and apply your experience to target audiences in the fast-changing context of trade.

• You represent the voice of the customer, have a strong vision on how to attract new customers and focus on continuously improving product performance.

• You take a global view on the industry developments affecting your product and advocate the strategic direction for your product internally and externally.

• You exploit technology for creating differentiating customer, ecosystem, and employee experiences.

• You are part of the global network, stimulating cross-border collaboration and alignment with all the parties that need to contribute to the success of your specific business product area.

Your key responsibilities

• You will be responsible for the product strategy, design, commercial execution and the entire product life cycle.

• You will be responsible for the day-to-day product performance and P&L management.

• You will be responsible for creating & tracking business cases.

• You will be responsible for marketing, communication & customer satisfaction.

• You will be responsible for market, competition & customer research.

• You will be responsible for the product roadmap.

• You will be responsible for the product proposition.

• You will be responsible for monitoring and updating policies and other relevant governance documents related to your respective (trade) products.

• You will contribute to TS’ sustainable performance, and you identify opportunities to better serve and delight our customers in daily collaboration with Sales, Client Services and the Sector organization.

• You will be responsible for nonfinancial risk management (i.e. product approval, product review, issues management, audits etc.).

• You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulations and policies.

• You are responsible for identifying the data relevant for monitoring product performance, running business cases, budget, etc.

• You are responsible for aligning with delivery organization and ensuring successful delivery of your product requirements.

• You define the business requirements and translate them to the delivery managers with the aim of developing (new) products and services. As a result, you also play a supporting role in the quarterly business review process.

• You share responsibility with the delivery organization in ensuring our license to operate and flawless 24/7 operations across the globe.

We are looking for

• An entrepreneur who combines client focus with commercial and marketing power.

• Your ability and drive to take ownership and contribute to the (product) strategy implementation.

• Your digitization skills as technology and platformization are key drivers of economic growth, efficiency and innovation in our domain.

• Your ability to create differentiating customer, ecosystem, and employee experiences and target operating models.

• A colleague with analytical skills who takes decisions based on data and facts.

• Strong resilience: your ability to navigate through ambiguity and simplify complexity.

• A pro-active, creative and an out-of-the box thinker.

• An open and transparent communicator.

• An energetic, motivating person who can work as art of a team but also independently.

• A colleague who displays all aspects of ING’s Orange behavior.

Proven track record and technical skills

• Master's or bachelor's degree.

• Knowledge of Trade products and technologies (e.g. receivables finance, supply chain finance, factoring, risk distribution).

• Minimum of 6-8 years experience in strategy consulting, commercial product management and/or marketing and/or customer experience and/or product delivery/implementation.

• Front office, mid office experience and/or credit risk skills are a plus

• Customer Market Analysis.

• Financial acumen.

• Business Analysis & Insight.

• Excellent written and verbal English communication skills.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning and take on responsibility. In return, we back you to develop into an even better version of yourself.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.