Product Manager Trade Finance Services

Your role & work environment  

Transaction Services (TS) is one of ING Wholesale Banking core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products. 

Product Management (PM) Trade is a newly created department within WB TS. The purpose of the PM Trade team is to unlock existing business potential and activate new client/market opportunities. The focus is on executing a strong commercial strategy aiming at stable and sustainable income flows. The Product Management Trade team makes a difference for our clients by creating and offering best in class and fit-for purpose products and services while continuously improving our existing proposition as well as developing new products for our client base. 

As a PM within PM Trade, you will be part of the Trade Finance Services (TFS) product management team, which is responsible for the commercial performance of the TFS products: Bank Guarantees and Documentary Trade. The team is responsible for optimizing the commercial performance of the product suite and formulating a long-term view on how we evolve our product proposition to remain relevant to our client's overtime in a highly competitive environment. That means taking market developments (informed by the sales organization and external input) and translating those into concrete requirements for product development and enhancements, as well as formulating a view on how the organization will commercialize the enhanced product proposition.  

As a Product Manager TFS 

• You will report to the Head of TFS Product Management in your area. 

• You focus on commercial management, product management and marketing and apply your experience to target audiences in the fast-changing context of trade. 

• You represent the voice of the customer, have a strong vision on how to attract new customers and focus on continuously improving product performance.  

• You take a global view on the industry developments affecting your product and advocate the strategic direction for your product internally and externally. 

• You are part of the global network, stimulating cross-border collaboration and alignment with all the parties that need to contribute to your specific business product area.  

Your key responsibilities  

• You will be responsible for the product strategy, design, commercial execution and the entire product life cycle. 

• You will be responsible for the day-to-day product performance and P&L management.  

• You will be responsible for creating & tracking business cases. 

• You will be responsible for marketing, communication & customer satisfaction. 

• You will be responsible for market, competition & customer research. 

• You will be responsible for the product roadmap. 

• You will be responsible for the product proposition. 

• You will be responsible for monitoring and updating policies and other relevant governance documents related to your respective (trade) products.  

• You will contribute to TS’ sustainable performance, and you identify opportunities to better serve and delight our customers in daily collaboration with Sales, Client Services and the Sector organization. 

• You will be responsible for nonfinancial risk management (i.e. PARP, product review, issues management, audits etc.). 

• You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulations and policies. 

• You are responsible for identifying the data relevant for monitoring product performance, running business cases, DP etc. 

Regarding the newly established Delivery Management (DM) organization, as a PM: 

• You are responsible for aligning with DM organization and ensuring successful delivery of your product requirements. 

• You define the business requirements and translate them to the DM CJE with the aim of developing (new) products and services. As a result, you also play a supporting role in the QBR process. 

• You share responsibility with the DM organization in ensuring our license to operate and flawless 24/7 operations. 

We are looking for 

• An entrepreneur who combines client focus with commercial and marketing power  

• Your ability and drive to take ownership and contribute to the (product) strategy implementation  

• A colleague with analytical skills who takes decisions based on data and facts  

• Strong resilience: your ability to navigate through ambiguity and simplify complexity 

• A pro-active, creative and an out-of-the box thinker  

• An open and transparent communicator 

• An energetic, motivating person who can work as part of a team but also independently.  

• A colleague who displays all aspects of ING’s Orange behavior 

Proven track record and technical skills 

• Master's or bachelor's degree 

• A minimum of 4 years of work experience 

• Extensive knowledge of the TFS product(s) 

• Experience in commercial product management and/or marketing and/or customer experience  

• Front office experience and/or credit risk skills are a plus 

• Customer Market Analysis 

• Financial acumen 

• Business Analysis & Insight 

• Excellent written and verbal English communication skills