Senior Behavioral Scientist

ING is looking for a senior Behavioural Scientist within Employee Insights, Global HR Strategy & Analytics!

The opportunity

Do you believe people are the most important asset in achieving organisational success? Then this might be the position for you! We believe that, if we want to be successful, we need to understand what drives our people and how we can enable them to unlock their full potential and achieve our common goals. Collecting this information and translating it into actionable insight is exactly what Continuous Listening does!

The team

We are looking for a senior Behavioural Scientist, to join our Global Community of Expertise, people analytics.  We are a young team, rapidly developing ING’s people analytics capability across the globe. Our mission is to build scalable people analytics products that help ING in its transformation to become the go-to financial platform. The team applies advanced analytical techniques to provide data driven insights into what really matters to employees (through continuous listening) and which human capital investments really drive business results. The team sits within the Global HR organisation, in a dynamic, evolving environment.

The Employee Insights team is responsible – among other things – for our global Continuous Listening programme. This programme was established in 2018 and has made considerable achievements since launching, including embedding employee engagement and organisational health into ING’s way of working.

Our objective: We use a continuous listening framework to get an ongoing sense of how our people are doing and how they perceive our strategic objectives. We use global surveys to measure employee engagement and organisational health.

Our guiding principles:

• Standardise and scale the way we listen to employees

• Ensure a proven link with business performance

• Ensure we have a scientifically reliable and valid listening approach

Roles and responsibilities

As a senior Behavioural Scientist, you will work with our Behavioural Scientists and subject matter experts to develop and validate survey content, implement employee listening products, consult on survey methodology and perform advanced data analysis. You will be the guarantor of our survey methodology and key expert on advanced statistical modelling techniques.

Our Continuous Listening programme is constantly evolving and maturing. Apart from becoming embedded in standard business and people processes, we are tackling emerging challenges the organisation faces, such as the impact of hybrid way of working on employees, employee vitality and diversity & inclusion.

You will work within a multi-disciplinary team of behavioural scientists, data scientists, data analysts and business translators to execute our products. As a senior member of the team, you will also help and coach others in your area of expertise.

We value your consultancy and communication skills as much as your analytical skills!

You are able to secure the successful implementation of Continuous Listening, by being sensitive to the distinctive needs of our business, by dealing confidently with senior stakeholders, by liaising with different departments and gathering together all the necessary resources, by communicating results into the precise, easy-to-understand outcomes, and by making sure analytical insights are translated into a meaningful direction and advice for (senior) Management.

Your key responsibilities are:

• Manage (end-to-end) ‘listening’ initiatives and provide overall quality assurance;

• Validate survey methodologies and content (which requires understanding of psychometrics and sampling methodologies);

• Align with the survey portfolio - ensuring and maintaining alignment across the different surveys and responsibility for implementation;

• Ensure timely launch, collection, analysis and reporting of global surveys;

• Clarify, together with our analytics team, the underlying analytical model and relation to overall business performance in order to create relevance for business managers;

• Establish continuous feedback and improvement loops to constantly develop and ensure cutting edge development of our listening initiatives.

• Provide content input and expertise for a number of stakeholders;

• Partner with HR and business stakeholders to deliver impactful analytical insights;

• Drive the development and implementation of a comprehensive communication / change strategy and planning;

• Build and embed the Continuous Listening global community in order to ensure a continued business relevance and value-add of the framework for ING;

• Push for rapid and effective tool selection to support data collection and analysis in line with Continuous Listening and organisation (IT, procurement, legal) principles.

• Drive the embedment of evidence-based decision making within HR, upskill your HR colleagues and coach others in your area of expertise.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

• You have a Master degree in Organisational or Social Behavioural Science and affinity with analytics and survey design;

• You demonstrated the ability to execute a complex, international agenda or initiative;

• You have solid knowledge of quantitative and qualitative research methods and statistical analysis (e.g., psychometrics, multivariate statistics, and sampling methodologies);

• You are able to independent carry out advanced statistical modelling in R Studio or Python;

• You are able to think conceptually, able to make impact and drive strategic decision making;

• You easily partner with senior leaders to drive results;

• You have excellent English communication skills and are able to craft findings and recommendations into the business language of your stakeholders;

• You thrive in a demanding international work environment.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life and reward our people with a generous benefits offer and employment conditions. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

●            We offer a gross salary from €5.403,33 to €7.722,22 (monthly)

●            24-27 vacation days depending on contract

●            Pension scheme

●            13th month salary

●            Individual Savings Contribution (BIS), 3.5% of your gross annual salary

●            8% Holiday payment

●            Personal growth and challenging work with endless possibilities

●            An informal working environment with innovative colleagues

●            Work Agile, so new ideas come to life faster

About us

With 57,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.