Senior SRE Engineer

Our SRE Global team is responsible to roll-out the global SRE practices to improve the reliability of ING’s critical services worldwide. The ‘Operational practices’ team is responsible for definition & roll-out of operational SRE practices like observability, major incident management, capacity planning & forecasting, reliability reporting & error budgeting.

Role & Responsibilities

• You will develop, innovate, mature & implement the operational SRE practices and related IT processes across ING, in cooperation with the entity-level SRE teams. Your overall purpose is to improve reliability of our critical IT & business services. You will define global standards for reliability practices. Ensure proper documentation, training material and other ways to get the knowledge to our engineers across ING.
• You contribute as a reliability expert to key operational activities with a focus on services or incidents touching multiple Tech entities; this includes performing critical business service / critical chain reviews to identify weaknesses to be solved and supporting global major incidents (as expert), provide expertise to ensure high quality root-cause analysis and ensure follow-up of structural findings with Tech domains.
• Your initial focus will be to lead development of ING’s global observability strategy & ensure implementation across global platforms &services, global supporting tooling and entities. You will operate in strong cooperation with involved Enterprise Architects, entity SREs & engineers and the I&E monitoring team
• Particular focus will be on observability of our critical business services (critical chains/global services with biggest availability issues- getting everything in place from availability of the critical service, chain monitoring/tracing to monitoring & alerting for critical components/applications)Later on, focus will also be on other practices e.g.
• Mature major incident management process (major incident mgt, problem mgt, post-mortem & root-cause analysis), mature capacity planning & forecasting practices, mature reliability reporting and introduction of Error budgeting

How to succeed:

• 10-15+ Years in software engineering / IT operations and/or software architect roles
• Knowledgeable about technology in all levels in the technology stack (from infrastructure to front-end, from CI/CD to observability tooling) with expert knowledge & hands-on experience on one or more levels (e.g. infrastructure & back-end development and/or observability & CI/CD tooling).
• Tools:  ING Private cloud or Public cloud (Azure or Google cloud) and related VM/container stacks & tooling; application-level technologies & tooling heavily in use at ING e.g. spring boot; java / kotlin; pega; Lit-html; ING’s API SDK; Azure DevOps; or configuring/building out a CoTS solution within ING; Prometheus / ELK stack / Tracing or ING’s specific implementations (e.g. RTK2, Log4All, MDPL).

Rewards & benefits 
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm 

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience 

• 24-27 vacation days depending on contract 

• Pension scheme 

• 13th month salary 

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary 

• 8% Holiday payment 

• Personal growth and challenging work with endless possibilities 

• An informal working environment with innovative colleagues 

• Work Agile, so new ideas come to life faster 

About us 
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.