Tribe Lead - Professional Services Category

The opportunity

The Tribe Lead Professional Services Category leads a global team to develop, implement, and execute an organization-wide procurement professional services category strategy covering global and local professional service procurement spend that optimizes employee capabilities, achieves the organization's strategic objectives, liaises with key stakeholders, and coordinates global and local procurements projects all to deliver competitive advantage through cost base reductions.  

Category Management is a critical procurement discipline to ensure ING achieves best value for money when it comes to procuring its goods and services. It is a well-established, comprehensive, and marketing leading procurement approach that considers ING’s organizational goals, professional service strategy, objectives, and requirements, as well as market conditions and innovations, to ensure the most cost-effective, innovative and efficient procurement of goods and services. 

The challenge is not only building the capabilities, but also embedding their usage and application across the global organization. 

In this role you will be responsible for: 

• Planning and documenting the professional service category strategy all in-scope global services, consolidating the plans and objectives at a regional level into a single category plan aligned clearly to company-wide priorities 

• The execution of agreed initiatives to improve cost, reduce risk, drive ESG and enhance colleagues’ experience across the Group and to ensure effective implementation of the Banks and Procurement's goals. 

The ideal candidate will be an experienced professional services procurement professional with significant experience in a financial regulatory environment, able to build the necessary credibility with key stakeholders, and with a successful track record in a senior procurement leadership role, developing a global category strategy, planning and gaining buy-in across a complex organisation and multiple stakeholders. 

The team

You team up with ING in Amsterdam (the Netherlands), a leading international bank at the forefront of technology innovation and digitalization within the industry. Change, renewal, and transformation has been in our DNA with one single goal to deliver the best customer experience. 

Procurement within ING is headed by the Chief Procurement Officer (CPO). The CPO is responsible for the procurement and real estate function and countries functionally report into the CPO.  

The objective is to maximize the business benefits ING gets from its suppliers and ensure the integrity of the supply chain, while operating efficiently and with sustainability at the heart of everything we do. 

The Tribe Lead Professional Services reports hierarchically and functionally into the Group Chief Procurement Officer (CPO) and is a member of the Global Procurement MT 

Roles and responsibilities

• Development and presentation of the global category strategy aligned with key stakeholders, business and professional services strategy.  

• Profiling of global professional service spend and contracts.  

• Collation of global and local business requirements for in scope goods and services. 

• Undertaking regular market research harnessing leading benchmarks and research insights to identify and deliver best-in-class solutions for ING. 

• Leading the reduction in purchase cost of in scope services through:  

• Negotiating highly competitive global rates and implementing pan-bank commercial models that leverage ING's full global spend  

• Management of demand through proactive forecasting, standardization and harmonization of specifications and requirements   

• Increased efficiency through standardization, simplification, and digitization of associated sourcing and supplier management processes. 

• Establishing a clear set of policies and procedures on sourcing of in scope services for end-users and cross-functional teams to drive consistency and facilitate benefits tracking. 

• Working with business stakeholders to manage key strategic supplier relationships within the category to further develop service performance, address key category-level risks and issues, drive ongoing 'in-contract' cost reductions and identify leading innovation through effective supplier partnering. 

• Establishing and lead relevant governance forums to bring together key stakeholders across ING and ensure alignment on an agreed category strategy, plan and ensure regular reporting and updates on progress and performance to executive sponsors. 

• Building a strong and effective team that apply their diverse skills and perspectives to achieve collective success whilst creating a culture of strong teamwork and individual development across Global and Local Procurement teams. 

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

A seasoned procurement expert you are able to build the necessary credibility with the key stakeholders, translating into: 

• Minimum 15 years of relevant procurement experience

• Successful track record of full professional services end to end category management delivery and senior management / executive stakeholder engagement 

• Track record of developing a global professional services category strategy, implementation plan and gaining sign off across a complex global organisation and multiple stakeholders 

• Deep knowledge of the financial regulatory environment and the risks and opportunities provided by professional services 

• Deep knowledge of market trends and innovations and translation of these into procurement opportunities 

• Deep knowledge of best practices in peer group companies and leading procurement practices in professional service category management to identify and bring about changes necessary to compete effectively 

• Ability to influence, direct and regulate the activity of key professional services stakeholders 

• Deep knowledge of sustainability practices and the actions needed to reduce the impact of the professional services supply chain on the environment. 

• Commercial drive and a high level of self-motivation, combined with well-developed risk awareness 

• A leader able to motivate and coordinate multiple direct and indirect teams, engage and gain buy in from senior stakeholders and create a united vision and direction 

• A proven track record within Procurement of being able to connect people, and be a role-model and foster inclusion 

• Ability to navigate ambiguity well and is culturally adaptable and sensitive. 

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

•  A salary tailored to your qualities and experience 

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.