Internship – Customer Journey & Process Expertise

Are you passionate about shaping the future of banking? Join ING Wholesale Banking’s Transformation Office and help us make strategic change scalable, impactful, and human-centric. This internship offers a unique opportunity to drive awareness and adoption of our Customer Journey Framework while contributing to global process design and optimization projects. If you love turning complexity into clarity, this is your chance to make a real impact.

The team

You’ll be part of the Process Expertise Services Team, the engine behind ING Wholesale Banking’s seamless, digital, and compliant processes. We enable globally aligned, easy-to-use processes that elevate both client and employee experiences. Our culture is collaborative, innovative, and focused on continuous improvement. Together, we transform ambition into action.

Roles and responsibilities

As an intern, you will:

• Design and execute a strategy to increase awareness and adoption of the WB Customer Journey Framework.
• Create and deliver communication and engagement activities for Product Areas.
• Support global process design and optimization initiatives.
• Contribute to performance management and process governance projects.
• Collaborate with Customer Journey Experts and Product Owners to simplify and standardize processes.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious and keep learning. To thrive in this role, you should:

• Be eager to learn about customer journeys, process management, and digital transformation.
• Have strong communication and stakeholder engagement skills.
• Be proactive and comfortable taking ownership of tasks.
• Enjoy working in a dynamic, international environment.
• Be detail-oriented with an analytical mindset.

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll also benefit from:

• Internship allowance of 700 EUR based on 36 hours work week
• Your own work laptop
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Questions?

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, build your network, and learn about many different aspects of banking – a great start to your career.