Resilience Manager

Resilience Manager – Global ODCR

The ongoing regulatory demands in the financial services industry mean ING must increase its efforts to ensure a compliant and future-proof organisation which delivers safe and secure processes, resilient enough to withstand the challenges ahead. Within ODCR, the department Resilience & Continuity will focus on realizing the specific external requirements around Operational Resilience. All current Business Continuity Management activities across COO will be consolidated into this department accordingly.

The team is looking for an experienced Resilience Manager with a strong focus on Crisis Management. You will contribute significantly to our goals to ensure business continuity, in both governance as operational tasks. The scope of the Crisis Management activities are the business lines residing in the Netherlands, as well as the bank-wide crisis management organization.

Your role and work environment

As part of COO Operational Design, Control & Resilience, the team Resilience & Continuity is pivotal for our success. You will work in an enthusiastic international team consisting of 11 colleagues (7 based in NL and 4 colleagues based in ING Hub Slovakia) to meet the objective of the Resilience & Continuity team: to contribute to a successful delivery of ING's Operational Resilience strategy. Keeping the bank safe, secure and compliant is the core of what we do. Our team is very ambitious, but we also find it very important that we work together in a pleasant and friendly manner. Activities the team members are working on include:

·       Defining, implementing operational resilience strategy, focusing on Global Business continuity management, Global Crisis management, Global Incident Management, and Resolution;

·     Giving clear instruction and information of the operational resilience strategy and framework on bank level towards all entities;

·     For the Netherlands, maintaining the crisis management organization structure for both the bank as the over-arching country crisis management organisation

·        Coordination during crisis situations on both strategic level (crisis management team) as coordination of Crisis Support Teams on execution level

We are looking for:

·        A proven track record in experience in similar roles on resilience, business continuity and crisis management

·       Relevant certification regarding BCM (CBCI, MBCI, ISO22301, etc) is a pre

·       A strong personality who can take an active lead during (pre) crisis situations

·       Hands-on mentality, problem solving mindset, team player

·      Willing to work outside office hours

·       Good communication skills in English, Dutch speaking is a pre

In addition the remaining “standard” requirements on education/skills/mindset)

What do we offer you?

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

A salary tailored to your qualities and experience

24-27 vacation days depending on contract

Pension scheme

13th month salary

Individual Savings Contribution (BIS), 3.5% of your gross annual salary

8% Holiday payment

Hybrid working to blend home working for focus and office working for collaboration and co-creation

Personal growth and challenging work with endless possibilities

An informal working environment with innovative colleagues

awarded.

About ING   

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today! 

Are you excited? Then click on 'Apply'.